State Farm® Insurance Agent Andy Arnold

"Getting a new insurance policy can be such a stressful chore. You fill out one online form and your phone never stops ringing for days and you get hounded by insurance agents who are often impersonable and sometimes even rude. Working with Andy was such a refreshing departure from that drudgery that I can honestly say it was a pleasant experience from start to finish. (And I never thought I'd say this about getting insurance!) Andy is a type of person who knows how to put you at ease and patiently walk you through complex issues. He doesn't hide the ball and treats you with respect. It doesn't hurt that I also ended up saving a lot on both car & home insurances by switching to Stare Farm (about $1,200 less a year in premium compared to my current provider Travelers)."

"Andy, I wanted to express my appreciation for all that you and your team have done for me, my family and my clients, and I want anyone who is considering using Andy and his team to be assured that they could not be in better hands. I have been a Realtor in the Northern Virginia marketplace for over 35 years. Working through my business with clients who I have found to be paying too much, being under insured or not being able to effectively manage a claim, I often find myself referring them to Andy. He is thorough, knowledgeable and educational, making sure that each of my referrals truly understands the insurance policies they are receiving. There is a lot to know about an insurance policy, not just getting the lowest price, and Andy takes the time to explain it all. I could write a book here to provide specific examples of how Andy goes above and beyond, but nobody wants to read all of that, so I will just say emphatically that Andy is the absolute best insurance agent that I have ever worked with!! All the best Andy!!"

"Andy is very customer focused. He is professional and helpful. He made the process of getting auto and homeowners insurance seamless. I would not hesitate to recommend Andy to friends and family."

"Andy at State Farm is the best! Extremely kind and helpful. Glad to have him taking care of us."

"I can't say enough good things about working with Andy and his team! Not only were they incredibly knowledgeable, but they took the time to really listen to my needs and find the best coverage options for me. They went above and beyond to answer all my questions, no matter how small, and made me feel confident and well-informed about my choices. If you’re looking for someone who’s professional, responsive, and truly cares about their clients, I highly recommend Andy!"

"Lies in his response, we did call you, you said "sorry nothing I can do, would you like me transfer you to claim department?" They intertidally confuse customer by omitting "personal" from "personal property" when selling us renter insurance. Stay away, they are all liars. We looked up the reviews for this agency, and we trusted other reviews. Now, after our incidence, I read reviews again and I found that all reviewers only on their experience of buying insurances. None of them actually experienced the time they need their insurance. I highly suggest them to review their policies to make sure covers what are needed to be covered. I believe those reviewers will change their reviews after they files claim found out that their policies do not cover what they have been requested for. Therefore, please read, because I am reviewing them AFTER we need to file claim under our renter insurance. We got renter insurance from them, because we want to be protected when our rental property is inhabitable (e.g. fire, flood, water damage), it can covers our alternative living expenses (e.g. hotel&meals). After hearing our needs, one of their agents sell us their renter insurance and said that "alternative living expenses" will cover under lost of use. For buying process, I agree with other reviewers, it went smoothly. Because I was new to renter insurance, I had my landlord to take a look at the renter insurance policy to see if alternative living expenses is covered. My landlord said my renter insurance only stated covering personal property and lost of use. I asked my landlord to help me and we made a call with that agent. The agent ensured that when rental property has fire or water damage, "lost of use" will cover alternative living expenses. 3 months later, there was a lot of water leaked from the ceiling, all drywalls and floor were damaged. We immediately called the agent to help us to file claim. The agent told us that we should not call State Farm, we need to call our landlord and report it to landlord's property insurance, with will cover renters' alternative living expenses. We were so angry, because we and landlord already talked to landlord property insurance and they explained it only covers alternative living expenses of policy holder, not renters. If renter want to be covered with alternative living expenses, renter needs to buy renter insurance. We ask the agent, if my landlord buy property insurance for rental property from State Farm, will State Farm covers renters' alternative living expenses? She said no. she said you will need a renter insurance. We were like !@#$%.... At the beginning of our conversation, did we not told you that? We asked why she told us to contact landlord's insurance when not even State Farm's landlord property insurance covers renters' alternative living expenses. She now changed subject said let's not discuss that, do you want me to file the claim? Then she said oops, your renter insurance may not cover renters' alternative living expenses when rental property is damage. She said it only covers when PERSONAL property is damaged, then our renter insurance will cover renters' alternative living expenses. For God's sake, that was NOT what she told us when we got the renter insurance, and called her second time with my landlord. Now she said only when PERSONAL property damaged like cloth and computer got damaged will be cover by our renter insurance. We asked to speak Andy, he is worse. All we got are "My agent is professional, she did nothing wrong!" "I don't have time," "I can only help you to file claim and transfer you." Repair take 45 days,$100/night at hotel. At this point, there is nothing he can do, we just want to them admitted their mistake and hope they learned from their mistake, provide better service to future customers. I guess that is just too much to ask. I do not see any professional from them lied, mix "personal property" & "property", and told us landlord's insurance covers renters' alternative living expanses. Last words, stay away from them"

"Elsa helped me lot to get insurance for my property. We encountered some weird issues but she helped me to find way to fix it. She is friendly, patient, and knowledgeable. I really enjoyed working with her and would definitely recommend her."

"Andy & his team have been phenomenal for all of our insurance needs! We recommend them to anyone needing coverage. They go above & beyond to ensure they are getting you the best coverage with as many discounts as possible."

"Andy has been so helpful in my process of buying homeowners insurance. He's patient and educated me various topics of insurance that I wasn't aware of. I also appreciated that he was not aggressively trying to sell me different insurance products like some other businesses. I would recommend working with Andy if you're looking in the DMV and need homeowners or other types of insurance!"

"Andy Arnold State Farm Agent is a small, boutique office that provides a full and comprehensive service. As one of their longtime and lucky customers, i know wholeheartedly Andy and his team always go the extra mile and truly take customer service over the top. Thank you."