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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dhung

October 25, 2024

1  out of  5
rating by Dhung
"Stay away from them. They are all liars. We looked up the reviews before we went to this agency, and we trusted other reviews. Now, after our incidence, I went back to read reviews, I found that many reviewers only told their experience of buying the insurance. None of them actually experienced the time they need their insurance. I highly suggest them to review their policies to make sure theirs covers what they need to be covered. I believe those reviewers will change their reviews after they tried to use their insurances and found out that their insurances do not cover what they have been requested for in their needed moment. Please read, because I am reviewing them based on what have happened AFTER we need our renter insurance. We got renter insurance from them, because we want to be protected when our rental property is inhabitable (e.g. fire, flood, water damage), it can covers our alternative living expenses (e.g. hotel stays and meals). After hearing our need, one of their agents introduced their renter insurance and said that "alternative living expenses" will cover lost of use. For this process, I agree with other reviewers, it went smooth. However, because I was new to renter insurance, I had my landlord to take a look at the renter insurance policy to see if alternative living expenses is covered. My landlord said my renter insurance only stated covering personal property and lost of use. I asked my landlord to help me and we made a conference call with that agent. The agent ensured that when rental property has fire or water damage, "lost of use" will cover alternative living expenses. 3 months later, there was a lot of water leaked from the ceiling, all drywalls and floor were damaged. We called the agent immediately to help us to file the claim. We were told by the agent that we should not call the rental insurance company (State Farm), we should call our landlord and report to landlord's property insurance, because it cover renters' alternative living expenses. We were so angry. Because we and landlord already talked to landlord property insurance and they explained it only cover alternative living expenses of policy holder, not renters. If renter want to be covered with alternative living expenses, renter needs to buy renter insurance. We ask the agent, if my landlord buy property insurance for rental property from State Farm, will State Farm covers renters' alternative living expenses? She said no. she said you will need a renter insurance. We were like !@#$%^@!#%.............. We said at the beginning of our conversation, did we not told you that? We asked her, why she told us to contact landlord's insurance when not even State Farm's landlord property insurance covers renters' alternative living expenses. She now changed the subject, and said I do not want to discuss that with you, do you want me to file the claim? Then she said oops, your renter insurance may not cover renters' alternative living expenses when rental property is damage. She said it only covers when PERSONAL property is damaged, then our renter insurance will cover renters' alternative living expenses. For God's sake, that was NOT what she told us when we got the renter insurance, and called her second time with my landlord. Now she said only when PERSONAL property damaged like cloth and computer got damaged will be cover by our renter insurance. We asked to speak the supervisor (Andy?), he is worse. All we got are "My agent is professional, she did nothing wrong!" "I don't have time," "I can only help you to file claim and transfer you." Repair take 45 days,$100/night at hotel. I understand at this point, there is nothing he can do or we can do, but we just want to hear an apology from them and hoping they learned from their mistake and provide better service to their future customers. I guess that is just too much to ask. I do not see any professional from them lied, mix "personal property" & "property", and told us landlord's insurance covers renters' alternative living expanses. Last words, stay away from them"
We responded:
"Hi Dung, I understand how important it is to have clarity and support when you’re in need of coverage, and I’m sorry to hear that there was any misunderstanding or frustration regarding your renters’ insurance policy. I don’t see your name on a policy in our system, so I am unable to verify the specific details of your situation. However, I do recall a recent call in which both my team member and I reviewed coverage information and provided guidance on the claim filing process with State Farm, including the necessary contact information and the way forward to file a new claim. We always aim to provide clear and accurate information to our customers, and we’re here to help you navigate your coverage and claims in any way we can. Please feel free to visit our office in person, or call us directly, so we can address any remaining concerns and provide further assistance. "
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Sherry

October 18, 2024

5  out of  5
rating by Sherry
"Andy and his team were fantastic to work with for our home insurance. They were responsive, clear, and helped us find the best plan for our needs. The whole process was easy, and smooth. We highly recommend them!"
We responded:
"I appreciate your review Sherry & my team and I are happy to have you with us a new State Farm Customer! Congratulations on your new home!"
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Leona Haynes

October 17, 2024

5  out of  5
rating by Leona Haynes
"Very professional and friendly, did an amazing job getting me the coverage I needed …previous insurance company of 30 plus years would not match their price so I went with State Farm looking forward to a new relationship."
We responded:
"Thank you for your nice review Leona. My team & I are happy to have you with us a new State Farm customer!"
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Alpesh P

September 27, 2024

5  out of  5
rating by Alpesh P
"Second generation client of Andy’s office and his team who are always ready to tackle any insurance question."
We responded:
"Thanks for your review Alpesh! I wish you and your family the best. "
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Maya Gorrez

September 9, 2024

5  out of  5
rating by Maya Gorrez
"We have been with Andy for many years and continue to work with him because he is responsive, thorough and takes the time to explain things. He's a great customer advocate."
We responded:
"We appreciate your business Maya and thank you for your nice review!"
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Renee Ross

August 28, 2024

5  out of  5
rating by Renee Ross
"The team of Andy Arnold at State Farm are the best! Ruth always remembers me and is always helpful with everything I have requested. She is also pleasant to talk to! I have recommended them to others people who are also very satisfied with their services. Thank you, Ruth!"
We responded:
"Thank you, Renee for your nice comments! Ruth truly is a great team member. We appreciate your business and wish you the very best this fall. "
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Y L

August 27, 2024

5  out of  5
rating by Y L
"Elsa helped me lot to get insurance for my property. We encountered some weird issues but she helped me to find way to fix it. She is friendly, patient, and knowledgeable. I really enjoyed working with her and would definitely recommend her."
We responded:
"Thank you for your comments. Elsa, Darlene, Ruth, Patricia and I appreciate your business!"
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Danielle Nesgoda

June 29, 2024

5  out of  5
rating by Danielle Nesgoda
"Andy & his team have been phenomenal for all of our insurance needs! We recommend them to anyone needing coverage. They go above & beyond to ensure they are getting you the best coverage with as many discounts as possible."
We responded:
"Thank you, Danielle for your nice review. My team & I appreciate your business and wish you the best this summer!"
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Dan Beauchamp

May 9, 2024

5  out of  5
rating by Dan Beauchamp
"I've used Andy and his staff for renter's insurance and, for fairly rare, non-owner/rental car insurance for the last decade or more. I found their service, response times to be excellent and much appreciated. Rates for the coverage and limits I requested are very competitive and I would not hesitate to recommend their products and services to anyone with insurance needs. Danny Beauchamp Crystal City, VA"
We responded:
"Thank you Danny! We appreciate your review and wish you the best, and thank you for your business. "
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Danny T

May 4, 2024

5  out of  5
rating by Danny T
"Andy has been so helpful in my process of buying homeowners insurance. He's patient and educated me various topics of insurance that I wasn't aware of. I also appreciated that he was not aggressively trying to sell me different insurance products like some other businesses. I would recommend working with Andy if you're looking in the DMV and need homeowners or other types of insurance!"
We responded:
"We are happy to help with your insurance needs Danny and thank you for your nice comments! My team & I appreciate your business and wish you the very best in your new home. "
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Samir Elshaikh

May 2, 2024

5  out of  5
rating by Samir Elshaikh
"Elsa is very professional, very helpful. She sent me a quote of my cars and home in just one hour after I called her. She is so patient and nice lady. I highly recommend Andy Arnold office. Ask for Elsa."
We responded:
"Thank you Samir, for your nice comments. Elsa is excellent and takes great care of our customers. Please stop by and say hello. My team & I appreciate your business!"
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Midori Allison

February 21, 2024

5  out of  5
rating by Midori Allison
"Andy Arnold State Farm Agent is a small, boutique office that provides a full and comprehensive service. As one of their longtime and lucky customers, i know wholeheartedly Andy and his team always go the extra mile and truly take customer service over the top. Thank you."
We responded:
"Thank you, Midori, for your very nice review! My team & I wish you and your family the very best. "
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Herman C

January 3, 2024

5  out of  5
rating by Herman C
"Andy makes purchasing insurance easy and offers great rates. His true superpower is his patience and ability to explain topics plainly and clearly, with real examples to help you understand. If you are shopping insurance and are looking for full service, call Andy."
We responded:
"Thank you Herman for your very nice comments. My team & I are delighted to have you on board with us as a new customer! Please stop by and say hello, and best wishes for this year. "
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Tom Dean

November 29, 2023

5  out of  5
rating by Tom Dean
"I cant remeber how long my family had been with Andy. I am sure over 20 years. No matter what question I have or situation Andy always makes time to talk with me and offer honest advice."
We responded:
"Thanks for your nice comments Tom! My team & I appreciate your business and look forward to continuing to help your family in the future."
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Tanya Shen

November 28, 2023

5  out of  5
rating by Tanya Shen
"We have been with Andy for 22 years. We are happy with the Services. The staffers were helpful and friendly. Andy puts a good care on our account and lower our premium in this pay period. Heyahhh it is so nice. Thanks every one Jeff and Tanya Shen"
We responded:
"Thank you Tanya, for your nice comments! Please stop by and say hello the next time you are in Fairfax. My team & I wish you a happy holiday season! "
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Nathaniel Greenberg

November 7, 2023

5  out of  5
rating by Nathaniel Greenberg
"Andy Arnold and his team at State Farm have been a rock for me and my family. They are honest and trustworthy and always act with our best interests in mind. I cannot recommend them highly enough."
We responded:
"Thanks for your wonderful review Nate! My team & I appreciate your business. Please stop by the next time you are in our area. "
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blackfox1320

August 31, 2023

5  out of  5
rating by blackfox1320
"Andy is fantastic. We've been with him for 20 years. He lays out everything he can offer, and everything he can do. He's also very fast to respond to anything you may break up. Recently we bought a car on a Friday night, and sent him an email heads up. The next morning, we had our temporary insurance card already."
We responded:
"Thanks for your review! My team & I appreciate your business. I wish you and your family a happy, safe & relaxing Labor Day!"
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EC V

August 8, 2023

5  out of  5
rating by EC V
"Thank you Andy Arnold , Eric Vantilbury ."
We responded:
"We are happy to help Eric. Many thanks for your review!"
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Ronald Yiu

July 21, 2023

5  out of  5
rating by Ronald Yiu
"In addition to offering competitive pricing, Andy, Elsa, and the state farm team are helpful, responsive, and solutions orientated. Given how they went above and beyond in helping with our family's condo and car insurance during a big move, I feel we're in very good hands with Andy and his team."
We responded:
"Thank you for your nice review Ron! We are very happy to help with your insurance needs and are excited to have with you us a new State Farm customer. Please stop by and say hello when you are in Fairfax."
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Christopher Martin

July 14, 2023

5  out of  5
rating by Christopher Martin
"Andy's been my insurance agent for over ten years. Extremely helpful, great, prompt service, and is proactive in finding ways to right-size my coverage while saving me money. Highly recommended! Andy is always available to answer questions about the complicated issues of condominium homeowners insurance, and extremely knowledgeable about the particulars of his field! Highly recommended!"
We responded:
"We are happy to help Chris, and thank you for nice comments! We look forward to continuing working with you, and to find ways to help you maximize your savings. "
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Amanda Batistatos

June 12, 2023

5  out of  5
rating by Amanda Batistatos
"Andy is the most incredible agent. He is extremley trustworthy, kind, approachable, and is always there for you. I can't recommend him and his amazing team enough. Thank you Andy for all that you do for my family and me!"
We responded:
"Thank you for your nice review Amanda! Please stop by and say hello when you are in our area. "
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Barbara Hiller

March 23, 2023

5  out of  5
rating by Barbara Hiller
"I have dealt with Andy and his team for many years and have always had a great experience!"
We responded:
"Many thanks for your nice review, Barbara! Darlene, Patricia, Elsa, Ruth & I appreciate your business. Please stop by & say hi. "
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Jie Geng

December 15, 2022

5  out of  5
rating by Jie Geng
"Andy is an agent that you can trust, who listens and knows your requirement and provides feedback clearly and accurately. My properties are being covered by State Farm via Andy. We came across a small car accident in AR, and the reimbursement was delivered quickly after providing the evidence and description."
We responded:
"Thank you for your nice review Amos! My team & I appreciate your business and wish you continued success in 2023"
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Gordon Hudson

December 7, 2022

5  out of  5
rating by Gordon Hudson
"Easily the best insurance experience I've ever had."
We responded:
"Thank you for your nice review Gordon! My team and I appreciate your business and welcome you to stop by and say hello. We are here in the office and always enjoy in person visits. "
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Jay White

September 7, 2022

5  out of  5
rating by Jay White
"Andy Arnold Statefarm and staff are the best I have ever done business with!! They are always very responsive to my questions and requests. Having just moved from Fairfax, VA to Florida, I am definately going to miss the great service they provided to me for many years."
We responded:
"Thank you for your note Dr. Jay! We wish you the very best as you start this next chapter in your lives, down in sunny Florida. We will miss you!"